ok taka Privacy Policy

When you register and use ok taka, we collect several categories of personal data. The table below summarises each category, the specific data points within it, and the lawful basis for collection.

Data We Do Not Collect

ok taka does not collect full payment card numbers, CVV codes, or online banking passwords. ok taka does not collect biometric data, sensitive health information, or data concerning political opinions, religion, or ethnicity. We do not collect data from children — our platform is strictly for players aged 18 and above.

ok taka processes your personal data strictly for the purposes listed below. We do not process your data in any manner that is incompatible with these stated purposes without first obtaining your explicit consent or establishing a separate lawful basis for doing so.

2.1 Account Management & Service Delivery

Your identity, contact, and financial data are used to create and maintain your ok taka account, verify your eligibility to hold an account, process deposits and withdrawals via bKash, Nagad, Rocket, or Upay, and deliver the gaming services you have requested. Without this data, ok taka cannot provide you with a functioning account.

2.2 Legal & Regulatory Compliance

ok taka is required to verify the age and identity of all players, maintain records of financial transactions for anti-money laundering (AML) purposes, and cooperate with lawful requests from competent authorities. Your identity and financial data are retained for this purpose and cannot be deleted while a legal obligation to retain them subsists.

2.3 Fraud Prevention & Security

Technical and usage data — including IP addresses, device fingerprints, and login patterns — are analysed continuously to detect suspicious activity, prevent unauthorised access, identify bonus abuse, and protect both ok taka and its player community from fraud. This processing is carried out on the basis of ok taka's legitimate interest in maintaining a safe and fair platform.

2.4 Responsible Gaming Monitoring

ok taka takes its responsible gaming obligations seriously. Usage data — including session duration, betting frequency, deposit volume, and self-exclusion history — is used to identify players who may be exhibiting signs of problem gambling. Where such signs are detected, ok taka may reach out proactively to offer support tools, apply account-level limits, or in serious cases, initiate a mandatory cooling-off period.

2.5 Platform Improvement & Personalisation

Aggregated and anonymised usage data is used to analyse player behaviour at the population level, identify underperforming platform features, and improve the overall gaming experience. Where personalisation features are active on your account (such as game recommendations), this relies on individual usage data and can be disabled at any time via your account settings.

2.6 Marketing Communications

If you have opted in to receive promotional communications, ok taka may use your contact data to send you information about bonuses, seasonal promotions (such as those tied to Eid, Pohela Boishakh, or BPL cricket season), and platform updates. You may withdraw your consent to marketing communications at any time by updating your notification preferences in your account dashboard or by contacting [email protected].

ok taka does not sell, rent, or exchange your personal data with third parties for their own commercial purposes. Data is shared externally only in the limited circumstances described below, and always subject to strict confidentiality obligations or legal requirement.

3.1 Payment Processing Partners

To facilitate deposits and withdrawals, ok taka shares the minimum necessary transaction data with mobile financial service providers including bKash, Nagad, Rocket, and Upay, as well as partner banks such as Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and others as required. These providers operate under their own privacy and security frameworks and are not permitted to use your data for any purpose beyond processing the specific transaction.

3.2 Game Technology Providers

ok taka's gaming library is powered by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive pseudonymised session and gameplay data necessary to deliver their games and maintain fair-play certification. They do not receive your name, contact details, or payment information.

3.3 Identity Verification Services

Where ok taka uses a third-party KYC verification service to validate identity documents, your uploaded identity data is transmitted to that provider under a binding data processing agreement. The provider is prohibited from retaining your documents beyond the verification period or using them for any other purpose.

3.4 Law Enforcement & Regulatory Authorities

ok taka will disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by applicable law — including in response to lawful orders, court warrants, or official requests relating to suspected criminal activity, money laundering, or fraud. ok taka will not notify the player of such disclosure where doing so is prohibited by law or would prejudice an ongoing investigation.

3.5 Analytics & Platform Infrastructure

ok taka uses trusted infrastructure and analytics service providers to operate the platform reliably and securely. These providers act as data processors under instruction from ok taka and are contractually forbidden from accessing player data for their own purposes. All such providers are required to implement security standards equivalent to or exceeding those maintained by ok taka.

ok taka uses cookies and similar tracking technologies to ensure the platform functions correctly, to keep your session secure, and to understand how players navigate and use the site. This section explains the categories of cookies in use and your choices regarding them.

You can manage your cookie preferences at any time through your account settings or by adjusting your browser's cookie controls. Please note that disabling strictly necessary cookies will prevent you from logging in or using core platform features. ok taka does not use cookies to track your activity on third-party websites outside the ok taka platform.

ok taka retains personal data only for as long as it is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply as a general guide:

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual. Anonymised and aggregated data may be retained indefinitely for statistical and analytical purposes, as it no longer constitutes personal data.

As a player on ok taka, you hold a range of rights with respect to the personal data we hold about you. ok taka is committed to honouring these rights promptly and without unnecessary bureaucracy. Most requests can be initiated by contacting the support team at [email protected].

ok taka will respond to all valid privacy rights requests within 30 calendar days of receipt. Where a request is complex or high in volume, this period may be extended by a further 30 days with prior notification. Some rights may be limited where fulfilling the request would conflict with ok taka's legal obligations — for example, the right to erasure cannot override the obligation to retain transaction records for AML compliance.

To exercise any of the rights listed above, please write to the ok taka data team at [email protected] with the subject line "Privacy Rights Request" and a description of your request. Please include the email address and mobile number registered to your ok taka account so we can verify your identity before processing the request.

ok taka implements a layered approach to data security, combining technical, organisational, and procedural controls to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure.

7.1 Technical Safeguards

• Transport Layer Security (TLS): All data transmitted between your device and ok taka's servers is encrypted using TLS 1.2 or higher. The padlock icon in your browser's address bar confirms that your connection is secured.
• Encrypted Storage: Sensitive data fields — including identity document references and payment account identifiers — are stored using industry-standard encryption at rest.
• Access Controls: ok taka personnel are granted access to personal data on a strict need-to-know basis. All internal access events are logged and periodically audited.
• Intrusion Detection: ok taka's infrastructure is monitored continuously for anomalous activity patterns that may indicate an attempted breach or unauthorised access attempt.

7.2 Organisational Safeguards

• All personnel with access to personal data are bound by confidentiality obligations.
• ok taka conducts periodic security reviews of its data handling practices and third-party data processor relationships.
• In the event of a confirmed data breach that poses a risk to players, ok taka will notify affected players as promptly as practicable and will take immediate remediation steps.

7.3 Your Role in Security

While ok taka takes extensive measures to secure your data on its side, the security of your account also depends on you. You are responsible for keeping your username and password confidential, using a strong and unique password, logging out of your account on shared devices, and notifying ok taka immediately if you suspect your account has been accessed without your authorisation. Contact the support team at [email protected] to report any security concern.

ok taka reviews this Privacy Policy periodically and will publish any material updates on this page with a revised effective date. Where changes are significant — for example, where a new category of data is to be collected, or where data is to be shared with a new category of third party — ok taka will notify registered players via the email address on file or via an in-platform notification prior to the change taking effect.

Continued use of ok taka following the publication of an updated Privacy Policy constitutes your acknowledgement of and agreement to the revised terms. Players who do not agree with a material change to the Privacy Policy should cease using the platform and contact [email protected] to request account closure and data deletion where applicable.

8.1 How to Contact Us About Privacy

For all privacy-related enquiries, including data rights requests, questions about this policy, or concerns about how your data has been handled, please contact the ok taka support and data team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Subject line for privacy matters: "Privacy Enquiry" or "Data Rights Request"
• Response time: Within 48 hours for general enquiries; within 30 calendar days for formal data rights requests
• Support hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)